Privacy Policy

Effective Date: January 2026

SullyKraft LLC (“SullyKraft,” “we,” “our,” or “us”) operates AI-powered voice and messaging systems designed to support dental and orthodontic practices with inbound call handling, appointment booking, follow-ups, and patient communication.

1. Information We Collect

• Caller and patient contact information (name, phone number, email)
• Call metadata (call time, duration, outcome)
• Call recordings and transcripts (where legally permitted)
• Appointment-related information provided by the caller
• SMS and messaging interaction data

2. How We Use Information

• Answer inbound calls and route conversations using AI voice systems
• Schedule, confirm, reschedule, or follow up on appointments
• Send transactional and informational SMS or voice messages
• Provide reporting and performance insights to clinics
• Improve system accuracy, reliability, and performance

3. AI, Automation & Call Recording

Our systems may use artificial intelligence, automation, and pre-trained language models to respond to callers and messages. Calls may be recorded or transcribed for quality, compliance, and training purposes in accordance with applicable law.

4. HIPAA & Healthcare Data

SullyKraft operates as a technology service provider to dental practices. We do not provide medical advice or treatment. Clinics are responsible for their own HIPAA compliance.

5. SMS & Messaging Compliance

Message recipients may receive appointment reminders, confirmations, follow-ups, and service-related notifications. Message frequency may vary. Message and data rates may apply.

Users may opt out at any time by replying STOP or request help by replying HELP.

6. Data Sharing

• The dental or orthodontic practice the user contacted
• Infrastructure providers required to operate our services
• Legal authorities if required by law

7. Data Security

We use industry-standard security measures; however, no system can be guaranteed 100% secure.

8. Contact

For privacy-related questions, contact:
SullyKraft LLC
Email: [email protected]